PayU Latam incident

Incident with Payment ACH-PSE / PSE Avanza Colombia

PayU Latam experienced a critical incident on April 16, 2026 affecting ACH-PSE, lasting 39m. The incident has been resolved; the full update timeline is below.

Started: Apr 16, 2026, 09:53 PM UTC
Resolved: Apr 16, 2026, 10:33 PM UTC
Duration: 39m
Detected by Pingoru: Apr 16, 2026, 09:53 PM UTC

Affected components

ACH-PSE

Update timeline

investigating Apr 16, 2026, 09:53 PM UTC

Dear Customer Since 15:30 GMT - 5 the PSE AND PSE AVANZA payment Network in COLOMBIA is Degraded, declined transactions increased A Big subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
resolved Apr 16, 2026, 10:33 PM UTC

Dear Customer, The incident has been resolved, PSE AND PSE AVANZA in Colombia for the PayU platform in the last 33 minutes is operating. Sincerely, PayU customer service.