PayU Latam incident

Incident with Payment ACH-PSE / PSE Avanza Colombia

Critical Resolved View vendor source →
Started
Apr 16, 2026, 09:53 PM UTC
Resolved
Apr 16, 2026, 10:33 PM UTC
Duration
39m
Detected by Pingoru
Apr 16, 2026, 09:53 PM UTC

Affected components

ACH-PSE

Update timeline

  1. investigating Apr 16, 2026, 09:53 PM UTC

    Dear Customer Since 15:30 GMT - 5 the PSE AND PSE AVANZA payment Network in COLOMBIA is Degraded, declined transactions increased A Big subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

  2. resolved Apr 16, 2026, 10:33 PM UTC

    Dear Customer, The incident has been resolved, PSE AND PSE AVANZA in Colombia for the PayU platform in the last 33 minutes is operating. Sincerely, PayU customer service.

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