PayU Latam incident

Degradation with Payment YAPE in PERU

Resolved after 8 minutes, affecting YAPE, on May 14, 2026.

resolved May 14, 2026, 03:42 PM UTC

Dear Customer, Since 10:34 GMT-5. The problem has been solved, YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

Started
May 14, 2026, 03:33 PM UTC
Resolved
May 14, 2026, 03:42 PM UTC
Duration
8m
Detected by Pingoru
May 14, 2026, 03:33 PM UTC

Affected components

YAPE

Update timeline

  1. investigating May 14, 2026, 03:33 PM UTC

    Dear Customer Since 10:15 GMT - 5 we are having problems with YAPE in PERU for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

  2. resolved May 14, 2026, 03:42 PM UTC

    Dear Customer, Since 10:34 GMT-5. The problem has been solved, YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

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