PayU Latam experienced a major incident on May 14, 2026 affecting YAPE, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 03:33 PM UTC
Dear Customer Since 10:15 GMT - 5 we are having problems with YAPE in PERU for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 14, 2026, 03:42 PM UTC
Dear Customer, Since 10:34 GMT-5. The problem has been solved, YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.