PayU Latam experienced a minor incident on May 8, 2026 affecting Nequi, lasting 13h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 11:43 PM UTC
Dear Customer Since 18:00 GMT - 5 we are having problems with NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 09, 2026, 01:08 PM UTC
Dear Customer, The incident has been resolved, NEQUI in COLOMBIA for the PayU platform in the last last 10 hours 47 minutes is operating. Sincerely, PayU customer service.