Resolved after 13 hours 24 minutes, affecting Nequi, on May 8, 2026.
Dear Customer, The incident has been resolved, NEQUI in COLOMBIA for the PayU platform in the last last 10 hours 47 minutes is operating. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating May 08, 2026, 11:43 PM UTC
Dear Customer Since 18:00 GMT - 5 we are having problems with NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 09, 2026, 01:08 PM UTC
Dear Customer, The incident has been resolved, NEQUI in COLOMBIA for the PayU platform in the last last 10 hours 47 minutes is operating. Sincerely, PayU customer service.
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