Resolved after 8 hours 24 minutes, affecting ACH-PSE, on May 5, 2026.
Dear Customer, Since 21:41 GMT 5 . the problem has been solved,PSE AND PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating May 05, 2026, 02:05 AM UTC
Dear Customer Since 20:50 GMT 5 we are having problems with PSE in Colombia for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 05, 2026, 10:29 AM UTC
Dear Customer, Since 21:41 GMT 5 . the problem has been solved,PSE AND PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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