PayU Latam experienced a notice incident on May 5, 2026 affecting ACH-PSE, lasting 8h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2026, 02:05 AM UTC
Dear Customer Since 20:50 GMT 5 we are having problems with PSE in Colombia for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 05, 2026, 10:29 AM UTC
Dear Customer, Since 21:41 GMT 5 . the problem has been solved,PSE AND PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.