Resolved after 1 hour 58 minutes, affecting ACH-PSE, on May 4, 2026.
Dear Customer, Since 17:55 hrs. the problem has been solved, PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating May 04, 2026, 09:46 PM UTC
Dear Customer Since 16:34 GMT 5 we are having problems with PSE in Colombia for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 04, 2026, 11:45 PM UTC
Dear Customer, Since 17:55 hrs. the problem has been solved, PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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