PayU Latam incident

Incident with Payment BRE-B REDEBAN in COLOMBIA

Minor Resolved View vendor source →

PayU Latam experienced a minor incident on May 4, 2026 affecting BRE-B REDEBAN, lasting 5h 34m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 05:20 AM UTC
Resolved
May 04, 2026, 10:54 AM UTC
Duration
5h 34m
Detected by Pingoru
May 04, 2026, 05:20 AM UTC

Affected components

BRE-B REDEBAN

Update timeline

  1. investigating May 04, 2026, 05:20 AM UTC

    Dear Customer Since 00:00 GMT - 5 we are experiencing problems with BRE-B REDEBAN in COLOMBIA for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service

  2. resolved May 04, 2026, 10:54 AM UTC

    Dear Customer, The incident has been resolved, BRE-B REDEBAN in COLOMBIA for the PayU platform in the last 50 minutes is operating. Sincerely, PayU customer service.