PayU Africa incident

PayU South Africa Service Degradation - Bank link/3rd party

Major Resolved View vendor source →

PayU Africa experienced a major incident on July 7, 2025 affecting South Africa Card Acquiring ABSA and South Africa Card Acquiring Nedbank and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2025, 01:35 PM UTC
Resolved
Jul 07, 2025, 02:10 PM UTC
Duration
35m
Detected by Pingoru
Jul 07, 2025, 01:35 PM UTC

Affected components

South Africa Card Acquiring ABSASouth Africa Card Acquiring NedbankSouth Africa Card Acquiring SBSASouth Africa Card Acquiring FNB

Update timeline

  1. investigating Jul 07, 2025, 01:35 PM UTC

    PayU has noted a degradation in the connections to all banks for processing cards. Bank Card transactions are affected.

  2. investigating Jul 07, 2025, 01:42 PM UTC

    Bank links are back up, we will continue the monitor.

  3. monitoring Jul 07, 2025, 01:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 07, 2025, 02:10 PM UTC

    This incident has been resolved.