PayU Africa incident

Nedbank Issued cards high decline rate

Resolved after 5 hours 37 minutes, affecting Nedbank Issuing, on May 25, 2026.

investigating May 25, 2026, 10:05 AM UTC

Nedbank has informed us of the current ongoing issue affecting Nedbank issued cards causing high decline rates. The Nedbank team also informed us their technical teams are working on resolving the issue. More updates to come as they become available.

Started
May 25, 2026, 10:05 AM UTC
Resolved
May 25, 2026, 03:42 PM UTC
Duration
5h 37m
Detected by Pingoru
May 25, 2026, 10:05 AM UTC

Affected components

Nedbank Issuing

Update timeline

  1. investigating May 25, 2026, 10:05 AM UTC

    Nedbank has informed us of the current ongoing issue affecting Nedbank issued cards causing high decline rates. The Nedbank team also informed us their technical teams are working on resolving the issue. More updates to come as they become available.

  2. resolved May 25, 2026, 03:42 PM UTC

    Nedbank has confirmed the issues was resolved

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