PayU Africa incident

PayU South Africa Service Degradation - Capitec Pay

Critical Resolved View vendor source →

PayU Africa experienced a critical incident on August 1, 2025 affecting South Africa Capitec Pay, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 03:15 PM UTC
Resolved
Aug 01, 2025, 05:13 PM UTC
Duration
1h 57m
Detected by Pingoru
Aug 01, 2025, 03:15 PM UTC

Affected components

South Africa Capitec Pay

Update timeline

  1. investigating Aug 01, 2025, 03:15 PM UTC

    [South Africa] Please note PayU is experiencing a degradation of service on Capitec Pay transactions. We have reached out to Capitec and are assisting where we can.

  2. identified Aug 01, 2025, 03:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 01, 2025, 05:13 PM UTC

    This incident has been resolved.