PayU Africa incident

PayU South Africa Service Degradation - DTR and BTSR file delivery delay

Minor Resolved View vendor source →

PayU Africa experienced a minor incident on August 1, 2025 affecting PayU South Africa Reporting, lasting 4h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 01:39 PM UTC
Resolved
Aug 01, 2025, 05:53 PM UTC
Duration
4h 13m
Detected by Pingoru
Aug 01, 2025, 01:39 PM UTC

Affected components

PayU South Africa Reporting

Update timeline

  1. investigating Aug 01, 2025, 01:39 PM UTC

    [South Africa] Please note we are aware of a delay in the generation of DTR and BTSR files for merchants. Engineers are working at resolving the problem as soon as possible,

  2. identified Aug 01, 2025, 01:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 01, 2025, 05:53 PM UTC

    This incident has been resolved.