PayU Africa incident

PayU South Africa Service Degradation - Capitec Pay

Critical Resolved View vendor source →

PayU Africa experienced a critical incident on August 4, 2025 affecting South Africa Capitec Pay, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 09:31 AM UTC
Resolved
Aug 04, 2025, 11:42 AM UTC
Duration
2h 11m
Detected by Pingoru
Aug 04, 2025, 09:31 AM UTC

Affected components

South Africa Capitec Pay

Update timeline

  1. investigating Aug 04, 2025, 09:22 AM UTC

    PayU is experiencing issues with processing Capitec Pay transactions. Engineers are investigating. We will provide more information.

  2. identified Aug 04, 2025, 09:31 AM UTC

    Capitec has confirmed that they are having system issue which are affecting the processing of Capitec Pay transactions.

  3. identified Aug 04, 2025, 09:36 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Aug 04, 2025, 10:37 AM UTC

    Capitec Pay is still experiencing issues. The bank further confirms that investigations are continuing and we will keep you informed as soon as more information is available.

  5. resolved Aug 04, 2025, 11:42 AM UTC

    The bank has confirmed that the issue has been resolved. After monitoring for a while we have noted full recovery and transactions are currently being processed successfully.