PayU Africa incident

PayU South Africa Service Degradation - Capitec Pay

Major Resolved View vendor source →

PayU Africa experienced a major incident on August 21, 2025 affecting South Africa Capitec Pay, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 01:16 PM UTC
Resolved
Aug 21, 2025, 01:51 PM UTC
Duration
35m
Detected by Pingoru
Aug 21, 2025, 01:16 PM UTC

Affected components

South Africa Capitec Pay

Update timeline

  1. investigating Aug 21, 2025, 01:16 PM UTC

    [South Africa] Capitec Pay transactions are currently being affected. Engineers are investigating.

  2. monitoring Aug 21, 2025, 01:27 PM UTC

    Processing seem to have stabilise. We will continue to monitor.

  3. monitoring Aug 21, 2025, 01:27 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 21, 2025, 01:51 PM UTC

    This incident has been resolved.