PayU Africa Outage History

PayU Africa is up right now

Pingoru has recorded 50 incidents for PayU Africa: 25 in the last 12 months and 2 in the last 90 days.

Source: payuafrica.statuspage.io

50incidents recorded
25last 12 months
2last 90 days
12 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking PayU Africa in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026111 of 720 (2%)
May 202616 of 744 (1%)
June 2026641 of 720 (6%)
July 20264175 of 744 (24%)
August 202600 of 744 (0%)
September 202612 of 720 (0%)
October 202615 of 584 (1%)

Incidents, newest first

Notice October 23, 2026 PayU South Africa Service Degradation - Shopify plugin 5h 7m

Started Oct 23, 2026, 01:38 AM UTC· resolved Oct 23, 2026, 06:46 AM UTC

  1. identified Oct 23, 2026, 01:38 AM UTC

    [South Africa] Please note that the Shopify plugin is currently unavailable due to unplanned security maintenance. The service will be restored as soon as possible.

  2. resolved Oct 23, 2026, 06:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 8, 2026 PayU South Africa Sandbox / Staging environment service unavailable 2h 5m PayU Staging (Sandbox) environment

Started Sep 08, 2026, 12:12 PM UTC· resolved Sep 08, 2026, 02:18 PM UTC

  1. identified Sep 08, 2026, 12:12 PM UTC

    Sandbox / Staging environment is currently unavailble. Engineers are investigating to resolve as soon as possible. Please note that this does not affect day-to-day transactions, only testing integration.

  2. resolved Sep 08, 2026, 02:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 15, 2026 PayU Service Degradation: Mastercard 5h 56m

Started Jul 15, 2026, 08:13 AM UTC· resolved Jul 15, 2026, 02:10 PM UTC

  1. investigating Jul 15, 2026, 08:13 AM UTC

    High failure rates observes for Mastercard transactions through 3DS. We are monitoring the situation and will provide feedback.

  2. resolved Jul 15, 2026, 02:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2026 PayU South Africa Service Degradation - Discovery Miles 6d 1h South Africa DiscoveryMiles

Started Jul 15, 2026, 06:55 AM UTC· resolved Jul 21, 2026, 08:25 AM UTC

  1. identified Jul 15, 2026, 06:55 AM UTC

    [PayU South Africa] Discovery Miles transactions are currently being affected. Seems mainly affecting the mobile flow. Engineers are investigating with Discovery.

  2. resolved Jul 21, 2026, 08:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2026 South Africa Service Degradation 18h 34m South Africa Capitec Pay

Started Jul 14, 2026, 01:39 PM UTC· resolved Jul 15, 2026, 08:14 AM UTC

  1. investigating Jul 14, 2026, 01:39 PM UTC

    [South Africa] Please note PayU has received word from Capitec that they are having issues with their bank App. This affects all Capitec Pay transactions. We are currently in touch with Capitec to ensure we can provide updates as soon as they are available.

  2. monitoring Jul 15, 2026, 06:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 15, 2026, 08:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 25, 2026 PayU South Africa Service Degradation - Capitec Pay 1d South Africa Capitec Pay

Started Jun 25, 2026, 01:43 PM UTC· resolved Jun 26, 2026, 02:05 PM UTC

  1. investigating Jun 25, 2026, 01:43 PM UTC

    [PayU South Africa] Capitec Pay are currently experiencing payment issues [Severity 1]. The Capitec team is investigating, and we will keep you updated as they progress.

  2. identified Jun 25, 2026, 01:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 25, 2026, 01:58 PM UTC

    The Capitec Pay service has recovered. They are monitoring it closely.

  4. resolved Jun 26, 2026, 02:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2026 Increased API Errors in the testing environments 5h 18m PayU Staging (Sandbox) environment

Started Jun 25, 2026, 09:11 AM UTC· resolved Jun 25, 2026, 02:30 PM UTC

  1. identified Jun 25, 2026, 09:11 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified Jun 25, 2026, 01:54 PM UTC

    We are currently experiencing problems renewing our Staging public certificates. We are actively busy trying to resolve this. The test environment is still accessible but will give certificate expiry warnings.

  3. monitoring Jun 25, 2026, 02:02 PM UTC

    Staging certificate issues has been resolved. We will keep a eye on things.

  4. resolved Jun 25, 2026, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 24, 2026 PayU South Africa Service Degradation 3h 54m South Africa Capitec Pay

Started Jun 24, 2026, 09:01 AM UTC· resolved Jun 24, 2026, 12:55 PM UTC

  1. investigating Jun 24, 2026, 09:01 AM UTC

    [South Africa] Please note PayU is experiencing a degradation of Capitec Pay payment method. The Capitec Pay transactions remain in a Processing state. Engineers are investigating to resolve as soon as possible.

  2. monitoring Jun 24, 2026, 09:11 AM UTC

    A fix was applied, we have noted significant improvement on Capitec Pay transactions being completed in normal times.

  3. resolved Jun 24, 2026, 12:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2026 South Africa - 3DSecure issues being experienced 4h 56m South Africa - 3DSecure, PayU Payments API, PayU Redirect Payment Page

Started Jun 04, 2026, 07:44 AM UTC· resolved Jun 04, 2026, 12:41 PM UTC

  1. investigating Jun 04, 2026, 07:44 AM UTC

    PayU is aware of 3DSecure processing issues currently being experienced via Bankserv. Our Engineers are in contact with Bankserv and will advise.

  2. investigating Jun 04, 2026, 07:45 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 04, 2026, 11:23 AM UTC

    We have noted significant improvement, we will continue to monitor.

  4. resolved Jun 04, 2026, 12:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 25, 2026 Nedbank Issued cards high decline rate 5h 37m Nedbank Issuing

Started May 25, 2026, 10:05 AM UTC· resolved May 25, 2026, 03:42 PM UTC

  1. investigating May 25, 2026, 10:05 AM UTC

    Nedbank has informed us of the current ongoing issue affecting Nedbank issued cards causing high decline rates. The Nedbank team also informed us their technical teams are working on resolving the issue. More updates to come as they become available.

  2. resolved May 25, 2026, 03:42 PM UTC

    Nedbank has confirmed the issues was resolved

Read the full incident report →

Critical March 27, 2026 PayU South Africa Service Degradation -RCS 1h 22m South Africa RCS

Started Mar 27, 2026, 12:02 PM UTC· resolved Mar 27, 2026, 01:24 PM UTC

  1. investigating Mar 27, 2026, 12:02 PM UTC

    [South Africa] Transactions are currently being affected for RCS customers. Engineers are investigating.

  2. resolved Mar 27, 2026, 01:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 16, 2026 PayU South Africa Service Degradation - Bank link/3rd party 3h 22m South Africa Card Acquiring ABSA, South Africa Card Acquiring Nedbank, South Africa Card Acquiring SBSA, South Africa Card Acquiring FNB and 1 more

Started Feb 16, 2026, 02:28 PM UTC· resolved Feb 16, 2026, 05:50 PM UTC

  1. investigating Feb 16, 2026, 02:28 PM UTC

    [South Africa] Card transaction are currently being affected. Engineers are investigating.

  2. monitoring Feb 16, 2026, 03:19 PM UTC

    We have noted recovery in transaction processing, and transactions are currently completing successfully. We will continue to monitor the environment.

  3. resolved Feb 16, 2026, 05:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 5, 2026 PayU South Africa Service Degradation of credit card transactions. 12h 7m South Africa Card Acquiring ABSA

Started Feb 05, 2026, 07:21 AM UTC· resolved Feb 05, 2026, 07:29 PM UTC

  1. investigating Feb 05, 2026, 07:21 AM UTC

    [South Africa] Please note PayU is experiencing a degradation of service in its credit card transactions. Engineers are investigating to resolve as soon as possible.

  2. investigating Feb 05, 2026, 07:35 AM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 05, 2026, 07:29 PM UTC

    A fix was applied to address the issue. Bank card transactions are processing normally.

Read the full incident report →

Major November 28, 2025 PayU South Africa Service Degradation - 3rd party 41m South Africa Payflex

Started Nov 28, 2025, 11:06 AM UTC· resolved Nov 28, 2025, 11:47 AM UTC

  1. identified Nov 28, 2025, 11:06 AM UTC

    Payflex has informed us that are having system issues. They have confirmed that they will provide more information as it becomes available.

  2. resolved Nov 28, 2025, 11:47 AM UTC

    The payment provider has confirmed resolution of the issues.

Read the full incident report →

Critical November 4, 2025 PayU South Africa outage: StandardBank 18m South Africa Card Acquiring SBSA

Started Nov 04, 2025, 09:13 AM UTC· resolved Nov 04, 2025, 09:31 AM UTC

  1. investigating Nov 04, 2025, 09:13 AM UTC

    Card transactions for merchants using SBSA acquiring may be temporarily impacted during this period. Transactions on SBSA-issued cards are expected to process as normal, although they are not entirely exempt from potential disruption.

  2. resolved Nov 04, 2025, 09:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 25, 2025 PayU Merchant portal outage 2h 23m PayU Merchant Portal - South Africa, PayU Merchant Portal - Nigeria

Started Oct 25, 2025, 04:00 AM UTC· resolved Oct 25, 2025, 06:24 AM UTC

  1. investigating Oct 25, 2025, 04:00 AM UTC

    PayU Merchant portal outage currently underway. No impact on transactions.

  2. resolved Oct 25, 2025, 06:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 7, 2025 PayU South Africa Planned Maintenance: ABSA 1d 3h South Africa Card Acquiring ABSA, ABSA Issuing

Started Sep 07, 2025, 07:44 AM UTC· resolved Sep 08, 2025, 10:48 AM UTC

  1. investigating Sep 07, 2025, 07:44 AM UTC

    ABSA acquiring merchants may experience disruptions due to rollback after maintenance. Transactions on ABSA-issued, including 3D Secure processing, may be affected.

  2. identified Sep 07, 2025, 07:45 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 07, 2025, 07:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 08, 2025, 10:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 29, 2025 PayU South Africa Service Degradation - RCS 30m South Africa RCS

Started Aug 29, 2025, 01:10 PM UTC· resolved Aug 29, 2025, 01:41 PM UTC

  1. investigating Aug 29, 2025, 01:10 PM UTC

    [South Africa] RCS transactions are currently being affected. Engineers are investigating.

  2. resolved Aug 29, 2025, 01:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 1, 2025 PayU South Africa Service Degradation - DTR and BTSR file delivery delay 4h 13m PayU South Africa Reporting

Started Aug 01, 2025, 01:39 PM UTC· resolved Aug 01, 2025, 05:53 PM UTC

  1. investigating Aug 01, 2025, 01:39 PM UTC

    [South Africa] Please note we are aware of a delay in the generation of DTR and BTSR files for merchants. Engineers are working at resolving the problem as soon as possible,

  2. identified Aug 01, 2025, 01:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 01, 2025, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 1, 2025 PayU South Africa Service Degradation -Capitec 1h 2m Capitec Issuing, South Africa Capitec Pay

Started Aug 01, 2025, 10:21 AM UTC· resolved Aug 01, 2025, 11:24 AM UTC

  1. investigating Aug 01, 2025, 10:21 AM UTC

    Capitec has informed PayU that they bank app is currently down. Capitec Pay transactions and Capitec issued bank cards are affected

  2. identified Aug 01, 2025, 10:22 AM UTC

    Capitec informed us that they are working on getting the services back up. We will provide updates as soon as we receive them.

  3. resolved Aug 01, 2025, 11:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 25, 2025 PayU South Africa Service Degradation - 3D Secure Provider 2h 9m South Africa - 3DSecure, Premium 3DSecure Provider

Started Jul 25, 2025, 09:21 AM UTC· resolved Jul 25, 2025, 11:30 AM UTC

  1. investigating Jul 25, 2025, 09:21 AM UTC

    [South Africa] 3D Secure transactions are currently being affected due to an up stream 3D secure provider issue. Engineers are attending to the problem.

  2. resolved Jul 25, 2025, 11:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 19, 2025 PayU South Africa Service Degradation - Mastercard 3h 23m

Started Jul 19, 2025, 05:08 PM UTC· resolved Jul 19, 2025, 08:31 PM UTC

  1. investigating Jul 19, 2025, 05:08 PM UTC

    [South Africa] Mastercard transactions are currently being affected. We are seeing slower than normal processing times. Engineers are reaching out to acquirers for more information.

  2. monitoring Jul 19, 2025, 07:33 PM UTC

    Processing time seems be recovering at the moment. We'll keep monitoring.

  3. resolved Jul 19, 2025, 08:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2025 PayU South Africa Testing/Staging Environment connectivity issue 57m PayU Staging (Sandbox) environment

Started Jun 25, 2025, 09:29 AM UTC· resolved Jun 25, 2025, 10:27 AM UTC

  1. investigating Jun 25, 2025, 09:29 AM UTC

    We are currenty experiencing issue s with our Staging/Testing area where the Redirect Page is showing a blank screen. The teams is investigating the issue. Will keep you updated.

  2. monitoring Jun 25, 2025, 10:01 AM UTC

    The issue has been identified and a fix was applied. The system is functioning optimally and within expected parameters. We will monitor.

  3. resolved Jun 25, 2025, 10:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2025 PayU South Africa Service Degradation - FNB 14h 6m South Africa Card Acquiring FNB

Started Jun 22, 2025, 07:21 AM UTC· resolved Jun 22, 2025, 09:28 PM UTC

  1. investigating Jun 22, 2025, 07:21 AM UTC

    [South Africa] Card transactions to FNB are currently being affected. Engineers are investigating.

  2. monitoring Jun 22, 2025, 07:27 AM UTC

    Experiencing sporadic disconnects from FNB affecting card processing. We are in contact with the bank to help troubleshoot.

  3. resolved Jun 22, 2025, 09:28 PM UTC

    This incident has been resolved.

Read the full incident report →