PayRetailers incident

Colombia - Payout Approval Rate Decrease

Resolved after 38 minutes, affecting Payin - Bre-B and Payout - Bre-B, on September 1, 2026.

investigating Sep 01, 2026, 04:38 PM UTC

We are continuing to investigate this issue.

Started
Sep 01, 2026, 04:28 PM UTC
Resolved
Sep 01, 2026, 05:07 PM UTC
Duration
38m
Detected by Pingoru
Sep 01, 2026, 04:28 PM UTC

Affected components

Payin - Bre-BPayout - Bre-B

Update timeline

  1. investigating Sep 01, 2026, 04:28 PM UTC

    We are currently observing decreased approval rates for one or more payout services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. investigating Sep 01, 2026, 04:38 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 01, 2026, 05:07 PM UTC

    This incident has been resolved.

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