Resolved after 1 hour 31 minutes, affecting Payin - NEQUI and Payin - PSE, on August 29, 2026.
We are currently observing decreased approval rates for payment method PSE and Nequi - Colombia. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Affected components
Update timeline
- investigating Aug 29, 2026, 04:17 PM UTC
We are currently observing decreased approval rates for payment method PSE and Nequi - Colombia. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Aug 29, 2026, 05:48 PM UTC
This incident has been resolved.
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