Resolved after 16 hours 49 minutes, affecting Payin - PSE, on August 28, 2026.
Our local provider has confirmed that service has been restablished. We will cotinue monitoring.
Affected components
Update timeline
- investigating Aug 28, 2026, 05:54 PM UTC
We are currently observing decreased approval rates for payment method PSE - Colombia. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- monitoring Aug 29, 2026, 09:19 AM UTC
Our local provider has confirmed that service has been restablished. We will cotinue monitoring.
- resolved Aug 29, 2026, 10:43 AM UTC
This incident has been resolved.
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