Resolved after 4 hours 30 minutes, affecting Payins, on January 6, 2026.
We want to inform you that Banco Nequi is presenting issues on their end, there are some intermittences in the approval of payments through PSE. Our platform is fully operational. We are closely monitoring the situation and as soon as we have any news we wil let you know.
Affected components
Update timeline
- investigating Jan 06, 2026, 06:49 PM UTC
We want to inform you that Banco Nequi is presenting issues on their end, there are some intermittences in the approval of payments through PSE. Our platform is fully operational. We are closely monitoring the situation and as soon as we have any news we wil let you know.
- monitoring Jan 06, 2026, 07:45 PM UTC
Conversion rates are reaching the expected values. We will keep monitoring and inform you of further issues.
- identified Jan 06, 2026, 08:56 PM UTC
We want to inform you that Banco Nequi is presenting issues on their end, there are some intermittences in the approval of payments through PSE. Our platform is fully operational. We are closely monitoring the situation and as soon as we have any news we wil let you know.
- resolved Jan 06, 2026, 11:20 PM UTC
This incident has been resolved.
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