PayRetailers incident

Chile Payouts Decrease in Conversion Rates

Minor Resolved View vendor source →

PayRetailers experienced a minor incident on January 19, 2026 affecting Payouts, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2026, 01:26 PM UTC
Resolved
Jan 19, 2026, 01:50 PM UTC
Duration
23m
Detected by Pingoru
Jan 19, 2026, 01:26 PM UTC

Affected components

Payouts

Update timeline

  1. investigating Jan 19, 2026, 01:26 PM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved Jan 19, 2026, 01:50 PM UTC

    This incident has been resolved.