Resolved after 56 minutes, affecting Payins and Payouts, on January 19, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 19, 2026, 05:42 PM UTC
We are currently observing a lower-than-normal conversion rate for payins and payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
- identified Jan 19, 2026, 05:50 PM UTC
We have identified an incident with the Brazilian Central Bank system causing intermittent issues with payment processing for Pix method.
- monitoring Jan 19, 2026, 06:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 19, 2026, 06:38 PM UTC
This incident has been resolved.
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