Resolved after 6 hours 57 minutes, affecting Payouts, on January 20, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Payouts
Update timeline
- investigating Jan 20, 2026, 12:15 PM UTC
We are currently observing a lower than normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
- monitoring Jan 20, 2026, 04:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 20, 2026, 07:13 PM UTC
This incident has been resolved.
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