PayRetailers experienced a critical incident on February 6, 2026 affecting Payouts, lasting 15h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Payouts
Update timeline
- investigating Feb 06, 2026, 06:26 PM UTC
We are observing a critical outage impacting payouts to this region. Preliminary investigation suggests the issue stems from an external banking-network dependencies beyond our infrastructure. Our internal systems remain stable, and we are actively engaging with our partners to expedite full recovery. Further updates will follow until payout processing returns to normal performance.
- resolved Feb 07, 2026, 09:52 AM UTC
This incident has been resolved.