PayRetailers incident

Kenya - Payouts Critical Outage

Resolved after 15 hours 26 minutes, affecting Payouts, on February 6, 2026.

investigating Feb 06, 2026, 06:26 PM UTC

We are observing a critical outage impacting payouts to this region. Preliminary investigation suggests the issue stems from an external banking-network dependencies beyond our infrastructure. Our internal systems remain stable, and we are actively engaging with our partners to expedite full recovery. Further updates will follow until payout processing returns to normal performance.

Started
Feb 06, 2026, 06:26 PM UTC
Resolved
Feb 07, 2026, 09:52 AM UTC
Duration
15h 26m
Detected by Pingoru
Feb 06, 2026, 06:26 PM UTC

Affected components

Payouts

Update timeline

  1. investigating Feb 06, 2026, 06:26 PM UTC

    We are observing a critical outage impacting payouts to this region. Preliminary investigation suggests the issue stems from an external banking-network dependencies beyond our infrastructure. Our internal systems remain stable, and we are actively engaging with our partners to expedite full recovery. Further updates will follow until payout processing returns to normal performance.

  2. resolved Feb 07, 2026, 09:52 AM UTC

    This incident has been resolved.

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