PayRetailers incident

Ecuador - Payouts Decrease in Conversion Rates

Minor Resolved View vendor source →

PayRetailers experienced a minor incident on February 6, 2026 affecting Payouts, lasting 20h 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2026, 01:44 PM UTC
Resolved
Feb 07, 2026, 09:53 AM UTC
Duration
20h 8m
Detected by Pingoru
Feb 06, 2026, 01:44 PM UTC

Affected components

Payouts

Update timeline

  1. investigating Feb 06, 2026, 01:44 PM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. identified Feb 06, 2026, 08:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 07, 2026, 09:53 AM UTC

    This incident has been resolved.