PayRetailers incident
Brazil - PIX - Payins & Payouts - Decrease in Conversion Rates
Resolved after 1 hour 20 minutes, affecting Payins and Payouts, on February 7, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Feb 07, 2026, 03:02 PM UTC
We would like to inform you that we have identified an incident with the Brazilian Central Bank system. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- identified Feb 07, 2026, 03:08 PM UTC
We have detected an incident involving the Brazilian Central Bank system that is leading to sporadic problems with payment processing for multiple banks.
- monitoring Feb 07, 2026, 04:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 07, 2026, 04:23 PM UTC
This incident has been resolved.
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