PayRetailers incident

Brazil - PIX - Payins & Payouts - Decrease in Conversion Rates

Minor Resolved View vendor source →

PayRetailers experienced a minor incident on February 7, 2026 affecting Payins and Payouts, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2026, 03:02 PM UTC
Resolved
Feb 07, 2026, 04:23 PM UTC
Duration
1h 20m
Detected by Pingoru
Feb 07, 2026, 03:02 PM UTC

Affected components

PayinsPayouts

Update timeline

  1. investigating Feb 07, 2026, 03:02 PM UTC

    We would like to inform you that we have identified an incident with the Brazilian Central Bank system. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. identified Feb 07, 2026, 03:08 PM UTC

    We have detected an incident involving the Brazilian Central Bank system that is leading to sporadic problems with payment processing for multiple banks.

  3. monitoring Feb 07, 2026, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 07, 2026, 04:23 PM UTC

    This incident has been resolved.