PayRetailers incident

Colombia PSE Decrease in Conversion Rates

Resolved after 44 minutes, affecting Payins, on February 18, 2026.

investigating Feb 18, 2026, 05:28 AM UTC

We want to inform you that Banco Nequi is presenting issues on their end, there are some intermittences in the approval of payments through PSE. Our platform is fully operational. We are closely monitoring the situation and as soon as we have any news we wil let you know.

Started
Feb 18, 2026, 05:28 AM UTC
Resolved
Feb 18, 2026, 06:12 AM UTC
Duration
44m
Detected by Pingoru
Feb 18, 2026, 05:28 AM UTC

Affected components

Payins

Update timeline

  1. investigating Feb 18, 2026, 05:28 AM UTC

    We want to inform you that Banco Nequi is presenting issues on their end, there are some intermittences in the approval of payments through PSE. Our platform is fully operational. We are closely monitoring the situation and as soon as we have any news we wil let you know.

  2. resolved Feb 18, 2026, 06:12 AM UTC

    This incident has been resolved.

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