PayRetailers experienced a major incident on February 21, 2026 affecting Payins, lasting 8h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Payins
Update timeline
- investigating Feb 21, 2026, 05:30 AM UTC
We want to inform you that Banco Nequi is presenting issues on their end, there are some intermittences in the approval of payments through PSE. Our platform is fully operational. We are closely monitoring the situation and as soon as we have any news we wil let you know.
- resolved Feb 21, 2026, 01:50 PM UTC
This incident has been resolved.