PayRetailers incident

Colombia PSE Decrease in Conversion Rates

Minor Resolved View vendor source →
Started
Mar 03, 2026, 04:06 AM UTC
Resolved
Mar 04, 2026, 03:09 PM UTC
Duration
1d 11h
Detected by Pingoru
Mar 03, 2026, 04:06 AM UTC

Affected components

Payins

Update timeline

  1. investigating Mar 03, 2026, 04:28 AM UTC

    We want to inform you that our provider is presenting issues on their end, there are some intermittences in the approval of payments through PSE. Our platform is fully operational. We are closely monitoring the situation and as soon as we have any news we wil let you know.

  2. identified Mar 03, 2026, 11:23 AM UTC

    We are experiencing delays in webhook approval confirmations from our local provider. Our platform remains fully operational, and PSE payments continue to be processed within the expected timeframes. Further updates will be shared as soon as they become available.

  3. resolved Mar 04, 2026, 03:09 PM UTC

    This incident has been resolved.

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