PayRetailers incident

Brazil - Pix - Decrease in Conversion Rates

Minor Resolved View vendor source →

PayRetailers experienced a minor incident on March 10, 2026 affecting Payins, lasting 7h 23m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2026, 04:28 PM UTC
Resolved
Mar 10, 2026, 11:52 PM UTC
Duration
7h 23m
Detected by Pingoru
Mar 10, 2026, 04:28 PM UTC

Affected components

Payins

Update timeline

  1. investigating Mar 10, 2026, 04:28 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. identified Mar 10, 2026, 04:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 10, 2026, 05:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 10, 2026, 11:52 PM UTC

    This incident has been resolved.