PayRetailers incident

Colombia Nequi Decrease in Conversion Rates

Notice Resolved View vendor source →

PayRetailers experienced a notice incident on March 17, 2026 affecting Payins, lasting 5h 58m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2026, 09:06 AM UTC
Resolved
Mar 17, 2026, 03:05 PM UTC
Duration
5h 58m
Detected by Pingoru
Mar 17, 2026, 09:06 AM UTC

Affected components

Payins

Update timeline

  1. investigating Mar 17, 2026, 09:06 AM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. identified Mar 17, 2026, 02:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 17, 2026, 03:05 PM UTC

    This incident has been resolved.