PayRetailers incident

Brazil - Pix - Decrease in Payin and Payout Conversion Rates

Minor Resolved View vendor source →
Started
Mar 18, 2026, 07:48 PM UTC
Resolved
Mar 18, 2026, 08:43 PM UTC
Duration
54m
Detected by Pingoru
Mar 18, 2026, 07:48 PM UTC

Affected components

PayinsPayouts

Update timeline

  1. investigating Mar 18, 2026, 07:48 PM UTC

    We would like to inform you that we have identified an incident with the Brazilian Central Bank system, that affect Pix both payin and payout. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. investigating Mar 18, 2026, 07:55 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 18, 2026, 08:43 PM UTC

    This incident has been resolved.

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