PayRetailers incident
Brazil - Pix - Decrease in Payin and Payout Conversion Rates
Minor Vendor's status page →
Resolved after 54 minutes, affecting Payins and Payouts, on March 18, 2026.
We are continuing to investigate this issue.
Affected components
PayinsPayouts
Update timeline
- investigating Mar 18, 2026, 07:48 PM UTC
We would like to inform you that we have identified an incident with the Brazilian Central Bank system, that affect Pix both payin and payout. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- investigating Mar 18, 2026, 07:55 PM UTC
We are continuing to investigate this issue.
- resolved Mar 18, 2026, 08:43 PM UTC
This incident has been resolved.
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