PayRetailers experienced a minor incident on April 9, 2026 affecting Payins, lasting 5h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Payins
Update timeline
- investigating Apr 09, 2026, 02:00 PM UTC
We have detected a decline in conversion rates for deposits for the following payment methods: - Banco de Chile - Banco Estado - Banco Falabella - Banco Santander - BCI - Khipu Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- resolved Apr 09, 2026, 07:24 PM UTC
This incident has been resolved.