PayRetailers incident

Brazil - Boleto Rápido Payin Approval Rate Decrease

Resolved after 9 hours 18 minutes, affecting Payin - Boleto Rápido, on July 13, 2026.

investigating Jul 13, 2026, 07:43 PM UTC

We are currently observing a decreased payin approval rate affecting transactions processed through the specified payment method. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Started
Jul 13, 2026, 07:43 PM UTC
Resolved
Jul 14, 2026, 05:02 AM UTC
Duration
9h 18m
Detected by Pingoru
Jul 13, 2026, 07:43 PM UTC

Affected components

Payin - Boleto Rápido

Update timeline

  1. investigating Jul 13, 2026, 07:43 PM UTC

    We are currently observing a decreased payin approval rate affecting transactions processed through the specified payment method. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved Jul 14, 2026, 05:02 AM UTC

    This incident has been resolved.

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