PayRetailers incident

Colombia - PSE Payin Approval Rate Decrease

Resolved after 1 day, affecting Payins, on July 12, 2026.

investigating Jul 12, 2026, 05:24 AM UTC

We are currently observing a decreased payin approval rate affecting transactions processed through the specified payment method. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Started
Jul 12, 2026, 05:24 AM UTC
Resolved
Jul 13, 2026, 06:13 AM UTC
Duration
1d
Detected by Pingoru
Jul 12, 2026, 05:24 AM UTC

Affected components

Payins

Update timeline

  1. investigating Jul 12, 2026, 05:24 AM UTC

    We are currently observing a decreased payin approval rate affecting transactions processed through the specified payment method. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved Jul 13, 2026, 06:13 AM UTC

    This incident has been resolved.

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