PayRetailers incident

Colombia - PSE Payin Approval Rate Decrease

Resolved after 1 hour 31 minutes, affecting Payins, on July 7, 2026.

investigating Jul 07, 2026, 02:18 AM UTC

We are currently observing a decreased payin approval rate affecting transactions processed through the specified payment method. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Started
Jul 07, 2026, 02:18 AM UTC
Resolved
Jul 07, 2026, 03:50 AM UTC
Duration
1h 31m
Detected by Pingoru
Jul 07, 2026, 02:18 AM UTC

Affected components

Payins

Update timeline

  1. investigating Jul 07, 2026, 02:18 AM UTC

    We are currently observing a decreased payin approval rate affecting transactions processed through the specified payment method. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved Jul 07, 2026, 03:50 AM UTC

    This incident has been resolved.

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