PayRetailers incident

Colombia - PSE Payin Approval Rate Decrease

Resolved after 1 hour 14 minutes, affecting Payins, on July 6, 2026.

investigating Jul 06, 2026, 03:23 AM UTC

We are currently observing a decreased payin approval rate affecting transactions processed through PSE. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Started
Jul 06, 2026, 03:23 AM UTC
Resolved
Jul 06, 2026, 04:38 AM UTC
Duration
1h 14m
Detected by Pingoru
Jul 06, 2026, 03:23 AM UTC

Affected components

Payins

Update timeline

  1. investigating Jul 06, 2026, 03:23 AM UTC

    We are currently observing a decreased payin approval rate affecting transactions processed through PSE. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved Jul 06, 2026, 04:38 AM UTC

    This incident has been resolved.

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