PayRetailers incident
Colombia - Decreased Deposit Approval Rates for PSE
Resolved after 2 hours 14 minutes, affecting Payins, on May 25, 2026.
The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels. Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation. We appreciate your patience and understanding while this matter was addressed.
Affected components
Update timeline
- investigating May 25, 2026, 05:54 PM UTC
We are currently observing decreased approval rates affecting deposits processed through the specified payment method. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved May 25, 2026, 08:08 PM UTC
The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels. Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation. We appreciate your patience and understanding while this matter was addressed.
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