PayRetailers incident

Colombia - Decreased Deposit Approval Rates for PSE

Minor Ongoing View vendor source →

PayRetailers is currently experiencing a minor incident affecting Payins, which began 2h ago. The vendor's full update timeline is below.

Started
May 24, 2026, 05:26 AM UTC
Resolved
Ongoing
Duration
● 1h 45m
Detected by Pingoru
May 24, 2026, 05:26 AM UTC

Affected components

Payins

Update timeline

  1. investigating May 24, 2026, 05:26 AM UTC

    We are currently observing decreased approval rates affecting deposits processed through the specified payment method. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. monitoring May 24, 2026, 06:11 AM UTC

    We are currently monitoring the traffic as it has started to normalize its Expected Conversion Rate. Our team will continue to monitor the situation closely over the next few minutes. The incident will be closed if no further issues arise.