PayRetailers incident
Colombia - Decreased Deposit Approval Rates for PSE
Resolved after 15 hours 40 minutes, affecting Payins, on May 24, 2026.
We are currently monitoring the traffic as it has started to normalize its Expected Conversion Rate. Our team will continue to monitor the situation closely over the next few minutes. The incident will be closed if no further issues arise.
Affected components
Update timeline
- investigating May 24, 2026, 05:26 AM UTC
We are currently observing decreased approval rates affecting deposits processed through the specified payment method. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- monitoring May 24, 2026, 06:11 AM UTC
We are currently monitoring the traffic as it has started to normalize its Expected Conversion Rate. Our team will continue to monitor the situation closely over the next few minutes. The incident will be closed if no further issues arise.
- resolved May 24, 2026, 09:06 PM UTC
This incident has been resolved.
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