PayRetailers incident

Chile Payouts Decrease in Conversion Rates

Notice Resolved View vendor source →

PayRetailers experienced a notice incident on May 19, 2026 affecting Payouts, lasting 5h 17m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 12:29 AM UTC
Resolved
May 19, 2026, 05:46 AM UTC
Duration
5h 17m
Detected by Pingoru
May 19, 2026, 12:29 AM UTC

Affected components

Payouts

Update timeline

  1. investigating May 19, 2026, 12:29 AM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. monitoring May 19, 2026, 04:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 19, 2026, 05:46 AM UTC

    This incident has been resolved.