PayRetailers incident

Chile Payouts Decrease in Conversion Rates

Notice Resolved View vendor source →

PayRetailers experienced a notice incident on May 11, 2026 affecting Payouts, lasting 8h 26m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 01:15 AM UTC
Resolved
May 11, 2026, 09:42 AM UTC
Duration
8h 26m
Detected by Pingoru
May 11, 2026, 01:15 AM UTC

Affected components

Payouts

Update timeline

  1. investigating May 11, 2026, 01:15 AM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved May 11, 2026, 09:42 AM UTC

    This incident has been resolved.