Resolved after 9 hours 13 minutes, affecting Payins, on May 6, 2026.
An issue has been identified affecting Nequi.
Affected components
Payins
Update timeline
- investigating May 06, 2026, 07:13 PM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- identified May 06, 2026, 08:12 PM UTC
An issue has been identified affecting Nequi.
- resolved May 07, 2026, 04:27 AM UTC
This incident has been resolved.
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