PayRetailers incident
Colombia - PSE - Decrease in Conversion Rates
PayRetailers experienced a minor incident on May 6, 2026 affecting Payins, lasting 9h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 07:13 PM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- identified May 06, 2026, 08:12 PM UTC
An issue has been identified affecting Nequi.
- resolved May 07, 2026, 04:27 AM UTC
This incident has been resolved.
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