PayRetailers incident

Colombia - PSE - Decrease in Conversion Rates

Minor Resolved View vendor source →

PayRetailers experienced a minor incident on May 6, 2026 affecting Payins, lasting 9h 13m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 07:13 PM UTC
Resolved
May 07, 2026, 04:27 AM UTC
Duration
9h 13m
Detected by Pingoru
May 06, 2026, 07:13 PM UTC

Affected components

Payins

Update timeline

  1. investigating May 06, 2026, 07:13 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. identified May 06, 2026, 08:12 PM UTC

    An issue has been identified affecting Nequi.

  3. resolved May 07, 2026, 04:27 AM UTC

    This incident has been resolved.