PayRetailers incident

Mexico - Payout Approval Rate Decrease

Resolved after 37 minutes, affecting Payout - SPEI, on October 18, 2026.

investigating Oct 18, 2026, 03:06 PM UTC

We are currently observing decreased approval rates for one or more payout services for Mexico. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Started
Oct 18, 2026, 03:06 PM UTC
Resolved
Oct 18, 2026, 03:43 PM UTC
Duration
37m
Detected by Pingoru
Oct 18, 2026, 03:06 PM UTC

Affected components

Payout - SPEI

Update timeline

  1. investigating Oct 18, 2026, 03:06 PM UTC

    We are currently observing decreased approval rates for one or more payout services for Mexico. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

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