PayRetailers incident

Nigeria - Opay, Palmpay & Bank transfer Decrease in Conversion Rates

Resolved after 2 days, affecting Payins, on May 4, 2026.

identified May 05, 2026, 02:15 PM UTC

The issue has been identified and a fix is being implemented.

Affected components

Payins

investigating May 04, 2026, 02:18 PM UTC

We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
monitoring May 05, 2026, 01:41 PM UTC

A fix has been implemented and we are monitoring the results.
identified May 05, 2026, 02:15 PM UTC

The issue has been identified and a fix is being implemented.
resolved May 06, 2026, 02:19 PM UTC

This incident has been resolved.

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