PayRetailers incident

Nigeria - Opay, Palmpay & Bank transfer Decrease in Conversion Rates

Minor Resolved View vendor source →

PayRetailers experienced a minor incident on May 4, 2026 affecting Payins, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 02:18 PM UTC
Resolved
May 06, 2026, 02:19 PM UTC
Duration
2d
Detected by Pingoru
May 04, 2026, 02:18 PM UTC

Affected components

Payins

Update timeline

  1. investigating May 04, 2026, 02:18 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. monitoring May 05, 2026, 01:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified May 05, 2026, 02:15 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved May 06, 2026, 02:19 PM UTC

    This incident has been resolved.