Payments Hub Outage History

Due to an issue encountered following planned maintenance, funding files for Merrick Bank Next Day Funding (NDF) merchants with Saturday and Sunday processing were submitted after the Federal Reserve's processing deadline. All impacted merchants will still receive funding today. Funds are being processed as Same Day Funding (SDF) and are expected to be available by approximately 1:30 PM ET today. We apologize for the inconvenience and will continue to monitor processing through completion.

Update: We are seeing significant improvements to login issues for Payanywhere and Payments Hub. Please retry logging in if you experienced a problem earlier. Our team will continue to monitor the situation closely.

Ingenico has notified us of a rare issue affecting some Desk/2600 terminals, where the device may freeze or become unresponsive during operation. We are working to resolve this through an automated software update as quickly as possible. If your terminal encounters this issue, you can resolve it immediately by performing a manual hardware reset. Please follow the steps below: How to Reset Your Terminal 1. Locate the Yellow button and the Special Characters button on the keypad. 2. Press and hold both buttons simultaneously. 3. Continue holding until the screen goes blank and the terminal begins to reboot. Need Further Assistance? If the device continues to freeze after a reboot, or if you encounter any other technical difficulties, our support team is ready to help. Support Line: 866-485-8999 Thank you for your patience and for being a valued customer.

We are investigating reports of cellular connectivity issues affecting PAX A920 and A920 Pro terminals. We are actively working with the device manufacturer and cellular network provider to identify the root cause and implement a resolution. Current Status: Wi-Fi connectivity and processing are not impacted. Temporary Workaround: If your device is unable to connect via cellular, please switch to a local Wi-Fi network to continue processing transactions. If you require cellular connectivity, instructions are available here: https://vimeo.com/paymentshub/apn?share=copy

If you are experiencing delays or issues with funding today, March 3, 2026, please be advised that the Federal Reserve System is currently experiencing technical issues that may be impacting transaction processing nationwide. Our teams are actively monitoring the situation. We appreciate your patience and understanding as resolution efforts are underway.

The team has identified an issue impacting the data feeds into customer facing portals. Merchant users may not see the most recent transactions on reports at this time.

We are continuing to monitor the issue. The bottleneck has been addressed and the team is observing the backlog shrinking.

Update: The feeds for smaller datasets have been restored, one, high volume data feed is still being recovered. We apologize for any disruption this has caused and appreciate your patience.

We are actively working with our third-party platform as they work towards a full recovery. We are continuing to monitor the issue and apologize that you may still be experiencing degraded performance with Payanywhere and Payments Hub.

We are actively working with our third-party platform as they work towards a full recovery. We are continuing to monitor the issue and apologize that you may still be experiencing degraded performance with Payanywhere and Payments Hub.

We are no longer seeing issues with logging in to Payanywhere. We are seeing partial improvements to logins to Payments Hub and you may experience intermittent issues. We appreciate your understanding as we monitor the recovery of our third-party platform services.

You may have received an email notification that your password is expiring in 7 days. This notification can be disregarded as it was sent in error. Your account is secure and you can continue to use your existing password to log in to Payments Hub. If you have already reset your password, use your new password to log in. We apologize for the confusion this email has caused.

We were made aware of systems issue at All Merrick that resulted in a funding delay. Affected merchants will be funded before 5pm local time today.

We are currently experiencing an issue with some of our inbound phone lines, including: 248-269-6000 and 800-226-2273, 866-485-8999 If you need to reach us by phone at this time please use this alternate number: 877-387-5640 Also note our Hospitality line: 248-298-8000 is also available.

The AMEX Opt Blue funding issue has been resolved. The AMEX funding will be in the merchant's next deposit.

To our Partners and Agents: There may be a delay in auto approvals due to Global IT issues. Our enrollment system is functioning; however, external sources we rely on have been impacted. Our teams are working to push these through manual review as fast as possible.

Given the global scope of the earlier incident, some entities may experience issues with authorizations. Those would be caused by issues outside of North American Bancard/EPX.

To our Partners and Agents: There may be a delay in auto approvals due to Global IT issues. Our enrollment system is functioning; however, external sources we rely on have been impacted. Our teams are working to push these through manual review as fast as possible.

To our Partners and Agents: There may be a delay in auto approvals due to Global IT issues. Our enrollment system is functioning; however, external sources we rely on have been impacted. Our teams are working to push these through manual review as fast as possible.