Payments Hub experienced a minor incident on January 3, 2026 affecting Payments Hub - Merchant Portal, lasting 11h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 03, 2026, 03:52 PM UTC
The team has identified an issue impacting the data feeds into customer facing portals. Merchant users may not see the most recent transactions on reports at this time.
- monitoring Jan 03, 2026, 05:15 PM UTC
We are continuing to monitor the issue. The bottleneck has been addressed and the team is observing the backlog shrinking.
- monitoring Jan 03, 2026, 11:07 PM UTC
Update: The feeds for smaller datasets have been restored, one, high volume data feed is still being recovered. We apologize for any disruption this has caused and appreciate your patience.
- resolved Jan 04, 2026, 03:46 AM UTC
We are no longer seeing delays with reporting data and will continue to monitor performance. We apologize for any disruption this has caused and appreciate your patience. .