Is Payments Hub down?

We are investigating an issue on Payments Hub where adding a customer's physical address when using the Virtual Terminal prevents the customer from being saved. Workaround: Leave the address fields blank during the transaction to save the customer and complete the sale. You can then add the physical address directly through the Customer Directory. Our team is actively working on a fix and will provide updates here as soon as they are available.

A fix has been deployed for adding a customer's physical address during a Virtual Terminal transaction. The workaround is no longer required. We apologize for any inconvenience this may have caused.

Outage Update: Communication issues between your payment system and the host may have caused duplicate pending authorizations for some cardholders. Our transaction auditor is actively reversing these duplicates to ensure your cardholders' balances are not affected. No action is needed on your part.

We're experiencing temporary delays with processing and authorizations. Our team is actively investigating.

Processing and authorizations are now working normally. Thank you for your patience while we resolved this issue.

We're experiencing temporary delays with processing and authorizations. Our team is actively investigating.

We are continuing to investigate this issue.

We are currently investigating an issue primarily impacting internal processes, which is impacting our ability to support our customers. Our merchants and partners may experience degraded performance within the Partner Hub, specifically enrollment. Processing and payments are not affected and continue to work as expected. Thank you for your patience.

The issue has been identified and addressed. The team confirmed there was no impact to merchant processing. All systems are healthy at this time. We will continue to monitor the service closely. Thank you for your continued patience.