Payments Hub Outage History

Payments Hub is up right now

Pingoru has recorded 54 incidents for Payments Hub: 21 in the last 12 months and 8 in the last 90 days.

Source: paymentshub.statuspage.io

54incidents recorded
21last 12 months
8last 90 days
42 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct2%
Pingoru began tracking Payments Hub in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 20262270 of 744 (36%)
June 20265256 of 720 (35%)
July 202658 of 744 (1%)
August 20264177 of 744 (24%)
September 202614 of 720 (1%)
October 2026210 of 591 (2%)

Incidents, newest first

Minor December 21, 2024 VISA Timeouts 19m EPX

Started Dec 21, 2024, 01:35 AM UTC· resolved Dec 21, 2024, 01:55 AM UTC

  1. investigating Dec 21, 2024, 01:35 AM UTC

    The team is investigating downstream timeouts with when communicating with the card brands. This is causing timeout for our merchants.

  2. identified Dec 21, 2024, 01:48 AM UTC

    The team has identified the issue to be specific to VISA transactions.

  3. resolved Dec 21, 2024, 01:55 AM UTC

    We are experiencing high volume, but we are now seeing successful VISA traffic. All services have recovered and communication with VISA has been fully restored.

Read the full incident report →

Minor December 6, 2024 All Merrick Funding Issue 7h 50m Banking Networks - Funding (External)

Started Dec 06, 2024, 04:39 PM UTC· resolved Dec 07, 2024, 12:29 AM UTC

  1. monitoring Dec 06, 2024, 04:39 PM UTC

    We were made aware of systems issue at All Merrick that resulted in a funding delay. Affected merchants will be funded before 5pm local time today.

  2. resolved Dec 07, 2024, 12:29 AM UTC

    This issue has been resolved.

Read the full incident report →

Minor December 3, 2024 Toll Free Connection Issues 33m Shared Services (Customer Facing)

Started Dec 03, 2024, 03:19 PM UTC· resolved Dec 03, 2024, 03:52 PM UTC

  1. investigating Dec 03, 2024, 03:19 PM UTC

    We are investigating reports that our toll free numbers are not connecting properly. Our 248-269-6000 continues to work and we advise that you use this number until the issue is resolved.

  2. resolved Dec 03, 2024, 03:52 PM UTC

    Inbound toll free calls are working again. This incident has been resolved.

Read the full incident report →

Minor November 2, 2024 Inbound Phone Lines Unavailable 52m Shared Services (Customer Facing)

Started Nov 02, 2024, 04:02 PM UTC· resolved Nov 02, 2024, 04:55 PM UTC

  1. monitoring Nov 02, 2024, 04:02 PM UTC

    We are currently experiencing an issue with some of our inbound phone lines, including: 248-269-6000 and 800-226-2273, 866-485-8999 If you need to reach us by phone at this time please use this alternate number: 877-387-5640 Also note our Hospitality line: 248-298-8000 is also available.

  2. resolved Nov 02, 2024, 04:55 PM UTC

    All phone lines are now accepting calls, all systems are back online. This issue is resolved.

Read the full incident report →