Payments Hub incident

Cellular Connectivity Issues: PAX A920/A920 Pro

Minor Resolved View vendor source →

Payments Hub experienced a minor incident on May 18, 2026 affecting Payanywhere, lasting 2d 3h. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 03:47 PM UTC
Resolved
May 20, 2026, 06:49 PM UTC
Duration
2d 3h
Detected by Pingoru
May 18, 2026, 03:47 PM UTC

Affected components

Payanywhere

Update timeline

  1. monitoring May 18, 2026, 03:47 PM UTC

    We are investigating reports of cellular connectivity issues affecting PAX A920 and A920 Pro terminals. We are actively working with the device manufacturer and cellular network provider to identify the root cause and implement a resolution. Current Status: Wi-Fi connectivity and processing are not impacted. Temporary Workaround: If your device is unable to connect via cellular, please switch to a local Wi-Fi network to continue processing transactions. If you require cellular connectivity, instructions are available here: https://vimeo.com/paymentshub/apn?share=copy

  2. resolved May 20, 2026, 06:49 PM UTC

    This incident has been resolved.