Paymark Outage History

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Paymark had 31 outages in the last 2 years totaling 368h 10m of downtime, averaging 1.3 incidents per month.

There were 31 Paymark outages since January 17, 2026 totaling 368h 10m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.paymark.co.nz

Notice October 1, 2026

Ecommerce - MPGS - Delayed Settlement

Detected by Pingoru
Oct 01, 2026, 08:05 PM UTC
Resolved
Oct 02, 2026, 02:28 AM UTC
Duration
6h 23m
Affected: CLICKLinked GatewayGlobal Online Pay
Timeline · 2 updates
  1. investigating Oct 01, 2026, 08:05 PM UTC

    Paymark is aware of a further delay affecting settlement of some MPGS ecommerce transactions from 01/10/2026. As a result, some merchants may not have received their delayed settlement overnight for this date as expected. The issue is being actively followed up by the relevant parties to have settlement completed as soon as possible.

  2. resolved Oct 02, 2026, 02:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 18, 2026

BNZ - Known Issue

Detected by Pingoru
Sep 18, 2026, 08:42 PM UTC
Resolved
Sep 18, 2026, 09:48 PM UTC
Duration
1h 6m
Affected: Payment Switch / EFTPOSCLICKLinked GatewayTap on Mobile
Timeline · 4 updates
  1. investigating Sep 18, 2026, 08:42 PM UTC

    Paymark is aware of an issue presently impacting merchants acquired by BNZ. BNZ are currently investigating. Please be aware that contactless card and mobile device payments may not go through during this outage, requiring cards to be inserted or swiped for approval.

  2. investigating Sep 18, 2026, 08:53 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 18, 2026, 09:42 PM UTC

    BNZ are continuing to investigate this issue. Thank you for your patience.

  4. resolved Sep 18, 2026, 09:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 10, 2026

CLICK, Linked Gateway & Online EFTPOS - Declining Transactions

Detected by Pingoru
Sep 10, 2026, 05:56 PM UTC
Resolved
Sep 10, 2026, 07:41 PM UTC
Duration
1h 44m
Affected: CLICKOnline EFTPOSLinked Gateway
Timeline · 6 updates
  1. investigating Sep 10, 2026, 05:56 PM UTC

    Paymark is aware of an issue causing transactions on CLICK, Linked Gateway & Online EFTPOS to decline. Our team are currently investigating, and an update will be provided soon. Thank you for your patience.

  2. investigating Sep 10, 2026, 06:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 10, 2026, 06:59 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 10, 2026, 07:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Sep 10, 2026, 07:12 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 10, 2026, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 9, 2026

CLICK & Online EFTPOS - Transaction visibility

Detected by Pingoru
Sep 09, 2026, 03:31 AM UTC
Resolved
Sep 09, 2026, 07:58 AM UTC
Duration
4h 27m
Affected: CLICKOnline EFTPOS
Timeline · 4 updates
  1. investigating Sep 09, 2026, 03:31 AM UTC

    We’re currently aware of an issue where some Online EFTPOS transactions processed via a CLICK integration are not appearing in the CLICK Portal. This may result in transactions being charged but the associated orders not completing. This issue does not impact Online EFTPOS transactions that are not integrated with CLICK.

  2. identified Sep 09, 2026, 03:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 09, 2026, 03:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 09, 2026, 07:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 7, 2026

Cuscal Paymark Incident - MFT (Managed File Transfer) - Update to Earlier Communication

Detected by Pingoru
Sep 07, 2026, 10:59 PM UTC
Resolved
Sep 07, 2026, 10:59 PM UTC
Duration
–
Affected: MFT (Managed File Transfer)
Timeline · 1 update
  1. resolved Sep 07, 2026, 10:59 PM UTC

    As previously advised, the MFT (Managed File Transfer) service has been restored and the incident is resolved. We are regenerating the affected reports and will resend them to customers today. No action is required from customers. We apologise for the disruption and thank you for your patience.

Read the full incident report →

Minor September 7, 2026

Online EFTPOS & Westpac - Known Issue

Detected by Pingoru
Sep 07, 2026, 08:20 PM UTC
Resolved
Sep 07, 2026, 09:21 PM UTC
Duration
1h
Affected: Online EFTPOSTap on Mobile
Timeline · 2 updates
  1. investigating Sep 07, 2026, 08:20 PM UTC

    Paymark is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app. Westpac are currently investigating and an update will be provided soon. Thank you for your patience.

  2. resolved Sep 07, 2026, 09:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 7, 2026

Paymark - MFT (Managed File Transfer) unavailable

Detected by Pingoru
Sep 07, 2026, 06:40 PM UTC
Resolved
Sep 07, 2026, 09:08 PM UTC
Duration
2h 28m
Affected: MFT (Managed File Transfer)
Timeline · 3 updates
  1. investigating Sep 07, 2026, 06:40 PM UTC

    We are aware of an issue with our MFT (Managed File Transfer) infrastructure. It is currently unavailable at this time. Our team are investigating and an update will be provided as soon as possible. Thank you for your patience.

  2. monitoring Sep 07, 2026, 07:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 07, 2026, 09:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 2, 2026

Westpac - Known Issue

Detected by Pingoru
Sep 02, 2026, 06:40 PM UTC
Resolved
Sep 03, 2026, 05:08 AM UTC
Duration
10h 27m
Affected: Payment Switch / EFTPOSCLICKTap on Mobile
Timeline · 5 updates
  1. investigating Sep 02, 2026, 06:40 PM UTC

    Paymark is aware of an issue impacting cards issued by Westpac causing transactions to decline. Westpac are currently investigating. Please be aware that contactless card and mobile device payments may not go through during this outage, requiring cards to be inserted or swiped for approval.

  2. investigating Sep 02, 2026, 06:41 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 02, 2026, 08:48 PM UTC

    The issue has been identified and a fix is being implemented.

  4. investigating Sep 02, 2026, 11:19 PM UTC

    This issue is impacting Westpac acquiring services and merchants only. Westpac cardholders are not affected. Westpac is continuing to investigate the issue.

  5. resolved Sep 03, 2026, 05:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 1, 2026

Paymark eCommerce - Declining Transactions

Detected by Pingoru
Sep 01, 2026, 12:51 PM UTC
Resolved
Sep 01, 2026, 01:32 PM UTC
Duration
41m
Timeline · 2 updates
  1. investigating Sep 01, 2026, 12:51 PM UTC

    Paymark is aware of an issue causing some online Linked Gateway transactions to fail or decline. This issue is currently under investigation, and we will provide a further update when available. Thank you for your patience.

  2. resolved Sep 01, 2026, 01:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 19, 2026

Online EFTPOS & WBC - Known Issue

Detected by Pingoru
Aug 19, 2026, 08:45 AM UTC
Resolved
Aug 20, 2026, 12:05 AM UTC
Duration
15h 20m
Affected: Payment Switch / EFTPOSOnline EFTPOSTap on Mobile
Timeline · 5 updates
  1. investigating Aug 19, 2026, 11:09 AM UTC

    Paymark is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app. Westpac are currently investigating and an update will be provided soon. Thank you for your patience.

  2. investigating Aug 19, 2026, 01:18 PM UTC

    Westpac is continuing to investigate this issue. An update will be provided once available. Thank you for your patience.

  3. investigating Aug 19, 2026, 05:56 PM UTC

    Westpac is continuing to investigate this issue. Thank you for your patience. An update will be provided once received.

  4. investigating Aug 19, 2026, 09:30 PM UTC

    This issue is affecting some Westpac Online EFTPOS and Westpac EFTPOS transactions. Westpac are still investigating. Thank you for your patience.

  5. resolved Aug 20, 2026, 12:05 AM UTC

    This incident has been resolved. We apologise for any inconvenience this has caused.

Read the full incident report →

Notice July 17, 2026

Paymark eCommerce - Declining 3DS Transactions

Detected by Pingoru
Jul 17, 2026, 03:06 AM UTC
Resolved
Jul 17, 2026, 02:56 PM UTC
Duration
11h 50m
Affected: CLICKLinked GatewayGlobal Online Pay
Timeline · 3 updates
  1. investigating Jul 17, 2026, 03:06 AM UTC

    Paymark is aware of an issue causing some online 3DS transactions to fail or decline. This issue is currently under investigation, and we will provide a further update when available. Thank you for your patience.

  2. identified Jul 17, 2026, 04:34 AM UTC

    The issue appears to be impacting ANZ issued cards, only. Paymark have engaged ANZ to investigate.

  3. resolved Jul 17, 2026, 02:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 13, 2026

Paymark eCommerce - Declining Transactions (UAT Environment)

Detected by Pingoru
Jul 13, 2026, 03:54 AM UTC
Resolved
Jul 14, 2026, 02:57 AM UTC
Duration
23h 2m
Affected: CLICKLinked GatewayGlobal Online Pay
Timeline · 2 updates
  1. investigating Jul 13, 2026, 03:54 AM UTC

    Paymark is aware of an issue impacting online transactions in our UAT Environment (ONLY), causing transactions to fail or decline. This issue is currently under investigation, and we will provide a further update when available. Thank you for your patience.

  2. resolved Jul 14, 2026, 02:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 8, 2026

Ruralco Declining Transactions

Detected by Pingoru
Jul 08, 2026, 02:30 AM UTC
Resolved
Jul 08, 2026, 03:04 AM UTC
Duration
34m
Affected: Payment Switch / EFTPOS
Timeline · 3 updates
  1. investigating Jul 08, 2026, 02:30 AM UTC

    Paymark is aware of an issue causing Ruralco transactions to decline. Our team are investigating and an update will be provided soon. Thank you for your patience.

  2. investigating Jul 08, 2026, 02:34 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 08, 2026, 03:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 1, 2026

BNZ Ecommerce - Delayed Settlement

Detected by Pingoru
Jul 01, 2026, 09:41 PM UTC
Resolved
Jul 02, 2026, 01:11 AM UTC
Duration
3h 30m
Affected: CLICKLinked GatewayGlobal Online Pay
Timeline · 3 updates
  1. investigating Jul 01, 2026, 09:41 PM UTC

    Paymark is aware of an issue delaying yesterday's transaction settlement to BNZ ecommerce merchants, on MPGS. BNZ are currently investigating, and an update will be provided soon.

  2. monitoring Jul 02, 2026, 12:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 02, 2026, 01:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 21, 2026

Paymark IVR Service - Known Issue

Detected by Pingoru
Jun 21, 2026, 04:30 AM UTC
Resolved
Jun 21, 2026, 07:10 AM UTC
Duration
2h 40m
Affected: IVR Services / 0800 NumberRKI / KSE Services
Timeline · 3 updates
  1. investigating Jun 21, 2026, 04:30 AM UTC

    Paymark is currently experiencing an issue with our IVR service. Our team are currently investigating and an update will be provided soon. We apologise for any inconvenience this may cause.

  2. investigating Jun 21, 2026, 05:00 AM UTC

    We are continuing to investigate this issue. An update will be provided once available. Thank you for your patience.

  3. resolved Jun 21, 2026, 07:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 19, 2026

Online EFTPOS & BNZ - Known Issue

Detected by Pingoru
Jun 19, 2026, 05:48 AM UTC
Resolved
Jun 19, 2026, 08:12 AM UTC
Duration
2h 23m
Affected: Online EFTPOSTap on Mobile
Timeline · 4 updates
  1. investigating Jun 19, 2026, 05:48 AM UTC

    Paymark is aware of an issue affecting acceptance of Online EFTPOS payments from the BNZ banking app. BNZ are currently investigating and an update will be provided soon. Thank you for your patience.

  2. investigating Jun 19, 2026, 06:50 AM UTC

    BNZ continue to investigate this issue. An update will be provided once received. Thank you for your patience.

  3. monitoring Jun 19, 2026, 07:25 AM UTC

    A fix has been implemented and BNZ are monitoring the results.

  4. resolved Jun 19, 2026, 08:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 15, 2026

Paymark eCommerce - Declining Transactions (3DSecure)

Detected by Pingoru
Jun 15, 2026, 01:23 AM UTC
Resolved
Jun 15, 2026, 01:52 AM UTC
Duration
29m
Affected: CLICKLinked GatewayGlobal Online Pay
Timeline · 3 updates
  1. investigating Jun 15, 2026, 01:23 AM UTC

    Paymark is aware of an issue causing some online transactions to fail 3DSecure This issue is currently under investigation, and we will provide a further update when available. Thank you for your patience.

  2. monitoring Jun 15, 2026, 01:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 15, 2026, 01:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 29, 2026

ASB Ecommerce – Delayed Settlement

Detected by Pingoru
May 29, 2026, 12:01 AM UTC
Resolved
May 29, 2026, 12:01 AM UTC
Duration
–
Affected: CLICKLinked GatewayGlobal Online Pay
Timeline · 1 update
  1. resolved May 29, 2026, 12:01 AM UTC

    Worldline is aware of an issue causing a delay to 28th May transaction settlements for ASB eCommerce merchants on MPGS. ASB will combine the 28th and 29th May settlement files. Affected merchants will receive the combined payment in today’s settlement.

Read the full incident report →

Minor May 15, 2026

Online EFTPOS - Change for Westpac Bank Users

Detected by Pingoru
May 15, 2026, 04:55 AM UTC
Resolved
May 26, 2026, 05:02 AM UTC
Duration
11d
Affected: Online EFTPOSTap on Mobile
Timeline · 2 updates
  1. monitoring May 15, 2026, 04:55 AM UTC

    Westpac has updated their Online EFTPOS authentication for Online EFTPOS. Effective 14 May, Westpac Banking App users can no longer use their mobile number when making a payment via Online EFTPOS. This is a Westpac-side change. Online EFTPOS remains unchanged for customers of other NZ banks, who will continue to authenticate as they do today. Westpac customers must now: • Enter their 9-digit Westpac Customer ID • Westpac customers cannot use their alias (nick name) associated with their Customer ID • The Alias aspect is causing customer confusion, and we have observed an increase in failed/errored transactions A reminder of this requirement is displayed on the payment form after Westpac is selected. We are working with Westpac to improve this issue and are actively seeking their support.

  2. resolved May 26, 2026, 05:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 6, 2026

Worldline eCommerce - Declining Transactions (UAT Environment)

Detected by Pingoru
May 06, 2026, 11:04 PM UTC
Resolved
May 07, 2026, 01:40 AM UTC
Duration
2h 35m
Affected: CLICKLinked Gateway
Timeline · 4 updates
  1. investigating May 06, 2026, 11:04 PM UTC

    Worldline is aware of an issue impacting online transactions in our UAT Environment, causing transactions to fail or decline. This issue is currently under investigation, and we will provide a further update when available. Thank you for your patience.

  2. identified May 06, 2026, 11:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 07, 2026, 12:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 07, 2026, 01:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 30, 2026

CLICK & Online EFTPOS - Declining Transactions

Detected by Pingoru
Apr 30, 2026, 09:30 PM UTC
Resolved
Apr 30, 2026, 09:58 PM UTC
Duration
28m
Affected: CLICKOnline EFTPOS
Timeline · 2 updates
  1. investigating Apr 30, 2026, 09:30 PM UTC

    Worldline is aware of an issue causing transactions on CLICK & Online EFTPOS to decline. Our team are currently investigating, and an update will be provided soon. Thank you for your patience.

  2. resolved Apr 30, 2026, 09:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 30, 2026

Telco Outage

Detected by Pingoru
Apr 30, 2026, 09:24 PM UTC
Resolved
May 01, 2026, 04:51 AM UTC
Duration
7h 26m
Affected: Payment Switch / EFTPOSRKI / KSE Services
Timeline · 4 updates
  1. investigating Apr 30, 2026, 09:24 PM UTC

    Worldline is aware of a telecommunications issue affecting some cell sites and internet across the Lower North Island and the South Island. This may result in intermittent or no service for some customers in these regions. One NZ is currently investigating and we will update once this has been resolved.

  2. investigating Apr 30, 2026, 09:32 PM UTC

    One NZ are continuing to investigate this issue.

  3. monitoring May 01, 2026, 02:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 01, 2026, 04:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 23, 2026

Worldline eCommerce - Declining Transactions

Detected by Pingoru
Apr 23, 2026, 10:02 PM UTC
Resolved
Apr 23, 2026, 10:17 PM UTC
Duration
14m
Affected: CLICKLinked GatewayGlobal Online Pay
Timeline · 2 updates
  1. investigating Apr 23, 2026, 10:02 PM UTC

    Worldline is aware of an issue impacting online transactions, causing transactions to fail or decline. Our team are currently investigating, and an update will be provided soon. Thank you for your patience.

  2. resolved Apr 23, 2026, 10:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 15, 2026

Online EFTPOS & ANZ - Known Issue

Detected by Pingoru
Apr 15, 2026, 06:38 AM UTC
Resolved
Apr 15, 2026, 11:11 AM UTC
Duration
4h 32m
Affected: Online EFTPOSTap on Mobile
Timeline · 5 updates
  1. investigating Apr 15, 2026, 06:38 AM UTC

    Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the ANZ banking app. ANZ are currently investigating and an update will be provided soon. Thank you for your patience.

  2. identified Apr 15, 2026, 06:38 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 15, 2026, 08:04 AM UTC

    ANZ are continuing to work on the issue.

  4. identified Apr 15, 2026, 09:22 AM UTC

    ANZ are continuing to work on a fix for the issue

  5. resolved Apr 15, 2026, 11:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 16, 2026

Reseller Portal Functionality

Detected by Pingoru
Mar 16, 2026, 07:14 PM UTC
Resolved
Mar 16, 2026, 07:49 PM UTC
Duration
34m
Affected: RKI / KSE ServicesTap on Mobile
Timeline · 3 updates
  1. investigating Mar 16, 2026, 07:14 PM UTC

    Worldline is aware of an issue that prevents uploading documents into the Reseller Portal. Our team are investigating and an update will be provided when fixed. Thank you for your patience.

  2. monitoring Mar 16, 2026, 07:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 16, 2026, 07:49 PM UTC

    This incident has been resolved.

Read the full incident report →