Paymark experienced a major incident on September 18, 2026 affecting Payment Switch / EFTPOS and CLICK and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Switch / EFTPOSCLICKLinked GatewayTap on Mobile
Update timeline
- investigating Sep 18, 2026, 08:42 PM UTC
Paymark is aware of an issue presently impacting merchants acquired by BNZ. BNZ are currently investigating. Please be aware that contactless card and mobile device payments may not go through during this outage, requiring cards to be inserted or swiped for approval.
- investigating Sep 18, 2026, 08:53 PM UTC
We are continuing to investigate this issue.
- investigating Sep 18, 2026, 09:42 PM UTC
BNZ are continuing to investigate this issue. Thank you for your patience.
- resolved Sep 18, 2026, 09:48 PM UTC
This incident has been resolved.