Paymark experienced a minor incident on August 19, 2026 affecting Payment Switch / EFTPOS and Online EFTPOS and 1 more component, lasting 15h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2026, 11:09 AM UTC
Paymark is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app. Westpac are currently investigating and an update will be provided soon. Thank you for your patience.
- investigating Aug 19, 2026, 01:18 PM UTC
Westpac is continuing to investigate this issue. An update will be provided once available. Thank you for your patience.
- investigating Aug 19, 2026, 05:56 PM UTC
Westpac is continuing to investigate this issue. Thank you for your patience. An update will be provided once received.
- investigating Aug 19, 2026, 09:30 PM UTC
This issue is affecting some Westpac Online EFTPOS and Westpac EFTPOS transactions. Westpac are still investigating. Thank you for your patience.
- resolved Aug 20, 2026, 12:05 AM UTC
This incident has been resolved. We apologise for any inconvenience this has caused.