Payhawk Outage History

Payhawk is up right now

Payhawk had 9 outages in the last 2 years totaling 89h 45m of downtime — averaging 0.4 incidents per month.

There were 9 Payhawk outages since October 31, 2025 totaling 89h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.payhawk.com

Minor May 8, 2026

Elevated number of card transaction declines due to an ongoing issue with our card processing partner

Detected by Pingoru
May 08, 2026, 02:15 AM UTC
Resolved
May 08, 2026, 10:00 AM UTC
Duration
7h 45m
Affected: Card Authorization (Card Authorization)
Timeline · 4 updates
  1. investigating May 08, 2026, 02:15 AM UTC

    Some card payments may be declined during this period. We are monitoring the situation with our partner and will provide updates as soon as more information is available.

  2. investigating May 08, 2026, 03:10 AM UTC

    Payhawk services remain impacted by the ongoing outage with our partner that is caused by an issue with AWS us-east-1. AWS continues working to resolve the thermal issue in the affected availability zone. We are closely monitoring their progress and our service recovery.

  3. investigating May 08, 2026, 05:38 AM UTC

    AWS is observing some early signs of recovery. Some of our partner's services remain impacted by the ongoing AWS us-east-1 outage. Our engineers are diligently monitoring the situation and implementing measures to reduce impact where possible. We will provide our next update as soon as...

  4. resolved May 08, 2026, 10:00 AM UTC

    We have not observed any more failign transactions for more than an hour. Considering the incident as resolved.

Read the full incident report →

Major May 6, 2026

Major Outage

Detected by Pingoru
May 06, 2026, 08:50 AM UTC
Resolved
May 06, 2026, 11:28 AM UTC
Duration
2h 38m
Affected: Card Authorization (Card Authorization)Bank transfers (Bank transfers)Web Portal (Web Portal)Core API (Core API)Developer API (Developer API)
Timeline · 3 updates
  1. investigating May 06, 2026, 08:50 AM UTC

    We are currently experiencing a major outage. This issue impacts all users and is our top priority. Our teams are fully engaged to resolve this quickly. We appreciate your patience and understanding during this time.

  2. investigating May 06, 2026, 09:32 AM UTC

    We have identified and addressed the primary cause of the service interruption. While core services (including Card Authorization and Bank Transfers) have been restored, users may continue to experience intermittent latency as the platform processes the current...

  3. resolved May 06, 2026, 11:28 AM UTC

    We have confirmed that all services are now fully operational and platform performance has returned to normal levels. Card Authorizations , Bank Transfers , and API services are functioning as expected. We sincerely apologize for the...

Read the full incident report →

Major April 30, 2026

Investigating Performance Issues

Detected by Pingoru
Apr 30, 2026, 09:45 AM UTC
Resolved
Apr 30, 2026, 10:18 AM UTC
Duration
32m
Affected: Card Authorization (Card Authorization)Bank transfers (Bank transfers)Web Portal (Web Portal)Core API (Core API)Developer API (Developer API)
Timeline · 2 updates
  1. investigating Apr 30, 2026, 09:45 AM UTC

    We are currently investigating reports of increased latency and intermittent timeouts across the platform. Our engineering team is working to stabilize system performance.

  2. resolved Apr 30, 2026, 10:18 AM UTC

    We have successfully stabilized system performance, and the platform is once again fully responsive. We will continue to monitor the situation closely to ensure continued stability.

Read the full incident report →

Major February 24, 2026

Portal and mobile clients are not accessible

Detected by Pingoru
Feb 24, 2026, 10:05 AM UTC
Resolved
Feb 24, 2026, 10:32 AM UTC
Duration
27m
Affected: Web Portal (Web Portal)
Timeline · 3 updates
  1. investigating Feb 24, 2026, 10:05 AM UTC

    We have detected a degraded perfomance on our web services

  2. investigating Feb 24, 2026, 10:31 AM UTC

    We have identified the issue and have applied a fix. The system is getting back to normal.

  3. resolved Feb 24, 2026, 10:32 AM UTC

    The system is operational

Read the full incident report →

Major January 28, 2026

Failing card transactions (JITs)

Detected by Pingoru
Jan 28, 2026, 12:45 PM UTC
Resolved
Jan 28, 2026, 01:23 PM UTC
Duration
37m
Affected: Card Authorization (Card Authorization)
Timeline · 2 updates
  1. investigating Jan 28, 2026, 12:45 PM UTC

    We are currently experiencing a major outage. This issue impacts part of the card authorizations and is our top priority. Our teams are fully engaged to resolve this quickly. We appreciate your patience and understanding during this time.

  2. resolved Jan 28, 2026, 01:23 PM UTC

    The issue causing some card transactions to fail has been resolved, and card payments are now processing normally.

Read the full incident report →

Minor January 22, 2026

Intermittent failing card authorizations due to an external provider outage

Detected by Pingoru
Jan 22, 2026, 06:20 PM UTC
Resolved
Jan 22, 2026, 11:30 PM UTC
Duration
5h 10m
Affected: Card Authorization (Card Authorization)
Timeline · 2 updates
  1. investigating Jan 22, 2026, 06:20 PM UTC

    Some customers may experience failed card authorizations due to external provider outage

  2. resolved Jan 22, 2026, 11:30 PM UTC

    Resolved, all systems funcitonal

Read the full incident report →

Minor January 13, 2026

SMS Registration

Detected by Pingoru
Jan 13, 2026, 03:34 PM UTC
Resolved
Jan 16, 2026, 12:53 PM UTC
Duration
2d 21h
Timeline · 2 updates
  1. identified Jan 13, 2026, 03:34 PM UTC

    We are currently managing a temporary disruption affecting SMS delivery for new user registrations . Current Status : To ensure stability, registration via SMS is currently available only for users in Europe and North America ...

  2. resolved Jan 16, 2026, 12:53 PM UTC

    We have fully restored SMS delivery for new user registrations across all regions. Thank you for your patience while we resolved this issue.

Read the full incident report →

Minor November 10, 2025

Submitting expenses for approval fails

Detected by Pingoru
Nov 10, 2025, 04:16 PM UTC
Resolved
Nov 10, 2025, 05:46 PM UTC
Duration
1h 30m
Affected: Core API (Core API)
Timeline · 3 updates
  1. identified Nov 10, 2025, 04:16 PM UTC

    When submitting expenses for approval, users receive an error in the web portal and in the mobile app.

  2. investigating Nov 10, 2025, 05:00 PM UTC

    We have detected the issue and we're working on a fix. The other parts of the system are working normally, including card and bank payments.

  3. resolved Nov 10, 2025, 05:46 PM UTC

    The fix is live. Submitting expenses should work as expected.

Read the full incident report →

Minor October 31, 2025

Degraded performance of the web portal

Detected by Pingoru
Oct 31, 2025, 01:30 PM UTC
Resolved
Oct 31, 2025, 03:15 PM UTC
Duration
1h 45m
Affected: Web Portal (Web Portal)
Timeline · 3 updates
  1. identified Oct 31, 2025, 01:30 PM UTC

    We observed degraded system performance and the web portal in particural. Payments are not affected.

  2. investigating Oct 31, 2025, 02:30 PM UTC

    The degraded performance continues. We're investingating different leads. It is not affecting other parts of the system.

  3. resolved Oct 31, 2025, 03:15 PM UTC

    We have resolved the issue and the system is performing as expected.

Read the full incident report →